Complaint Investigation Report

Regarding the allegation that Staff do not ensure that facility is free of pests, it was alleged that the bathrooms have bugs. LPA's observation during physical plant tour today revealed that all the bathrooms and toilets in buildings 1,2,3,4 & 5 were free of bugs and pests. LPA's record review today also revealed that the facility has a contracted pest control company that visits monthly to ensure that there is no infestation at the facility. LPA's interview with five (5) residents or 10% of the current census revealed that five (5) out of five (5) residents did not see any bugs or pests in their bathroom at any time.

Based on the information gathered during this visit, these allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.