Complaint Investigation Report

Further, LPA was able to obtain a copy of the check issued by the facility refunding R1 for the entire month of January 2023. LPA was also able to obtain copy of the personal check issued by R1 paid to the facility and a copy of the text message sent to the Business Office Manager (BOM) by R1's family member informing the BOM that the family member received the refund check and the issue of refund are now resolved.

Based on the information gathered during this visit, the allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.