Complaint Investigation Report

and conducted interviews with the complainant, residents, and facility staff. According to the information obtained during the investigation, it was alleged that a staff was verbally abusing resident # 1 (R1). LPA interviewed R1, who reported staff are not verbally abusive, and staff treat R1 well, and there are no issues. LPA interviewed other residents, who reported, staff treat them well and they are not abusive. Therefore, based on interviews, the allegation is UNSUBSTANTIATED.