Complaint Investigation Report

Allegation : Staff do not ensure that resident's needs are met at night.

It was alleged that “staff do not ensure that resident’s needs are met at night.” On 03/25/2024, LPA Richard interviewed three (3) staff (S1-S3), three (3) residents (R3-R5) and one (1) witness (W1). LPA interview two residents (R1 and R2), but LPA was unable to obtain statements due to the residents’ medical conditions. Based on interviews with (S2 and S3), the facility has scheduled two staff at night. There always a staff around to provide and assist the resident when the resident ring the bell or move out the bed. The staff stated that not true and residents’ needs are being met. Staff (S1-S3) stated the facility ensure there is sufficient, trained, and competent staff to provide the services needed to meet resident’s needs. The administrator (S1) stated that the facility has one (1) Resident (R1) who was agitated at night, couldn’t sleep. In February the resident physician prescribed a new medication and increasing the doses of one of R1 medications now the resident (R1) is sleep through the night. Interview with residents (R3-R5), indicated that the staff provided them with their needs, and staff always around to assist them. LPA interview with witness (W1) stated that the problem with (R1) was resolved. The physician changes the medications and doses now, there is no more concerned about (R1), staff does ensure resident needs are met at night.