Complaint Investigation Report

In addition, LPAs interviewed a witness who was involved in facility operations.

It was alleged that staff made inappropriate comments towards former client #1 (C1) and mentally abused C1.

Staff interviews revealed that they did not make inappropriate comments to the clients, and they have not observed or heard any other staff making inappropriate comments to any of the clients. The staff members also stated that they have not observed or heard any staff members mentally abusing facility clients.

All clients interviewed during investigation denied being verbally or mentally abused by the facility staff.

A review of facility records did not reveal any information to support the allegation.

Based on inspection, observation, interviews, and record review, although the issues may have happened, there was not enough supporting information to verify the allegations.

Therefore, the allegations deemed unsubstantiated at this time.

No immediate health and safety hazard was noted during this visit.

Exit interview was conducted. Copy of report was email to HR.