Complaint Investigation Report

Administrator expressed that clients do speak inappropriately to staff however he has not witnessed any other staff speak inappropriately or threaten any client. Administrator explained that staff are trained and handle clients who get aggressive by being patient, communicate with client to calm them down and redirect. Regarding C1, administrator stated that client #1 does not like it when staff ask client to stay home and not go out (during the state mandate to stay at home order) and that's the reason client reacts aggressively with staff and makes racial comments towards administrator. Other facility staff interviewed on 09/04/202 also denied allegation and stated that they have never threatened or spoke inappropriately towards any client. Staff stated that they have never witnessed administrator threaten or speak inappropriately towards any client. Interviews conducted with clients in the home denied feeling threatened by any staff/administrator. Clients expressed that staff and administrator are nice and treat them well.

LPA Chochian and Tri-Counties Regional Center (TCRC) Quality Assurance Specialist Freddie Garcia conducted a telephonic interview with C1 on 09/15/2020 at approximately 11:15a.m. C1 expressed that administrator C1 do not get along and there is no privacy in common areas of the facility and therefore gets agitates. Records reviewed indicated that C1 has a history of aggression towards facility staff, fabricating stories and noncompliance issues with the administrator.

Based on the information gathered through interviews and records reviewed, there is not sufficient evidence to support the allegations. Therefore, the allegations are deemed Unsubstantiated at this time.