Complaint Investigation Report
In regards to the allegation: Staff member inappropriately handled client. Interviews with staff #3 and #4 revealed that staff #5 sent staff #3 a video and photos taken by staff #5, date of video and photo are not known. Staff # 3 & #4 watched the video and reviewed the photo. Staff #3  confirmed with LPA that the video shows staff #5 handling client #1 inappropriately by slamming the door in client #1's face and staff #5 taunting and making of fun of client #1, resulting in client #1 crying.
Based on LPA's interviews, investigation revealed, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC 9099D.
Exit interview conducted with Jared Mau (Direct Support Staff) and a copy of this report and appeals rights provided.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction