Complaint Investigation Report

LPA took a tour of facility rooms and interviewed total of seven (7) staff. Four (4) of seven (7) staff acknowledged the bed bugs. S2 stated S2 observed 4 bud bug eggs in room #6 on 12/23/2024. S2 stated that they spray the area where there are bed bugs and wash the linens right away. S1 stated they have not called exterminator due to cost. LPA interviewed six (6) clients and three (3) of (6) clients were able to corroborate the allegation. There is enough evidence to support this allegation.

Based on LPA interviews which were conducted, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 & Chapter 8, are being cited on the attached LIC 9099D.

Exit interview conducted with Evelyn Dela Cruz (DSP) and copy of report and appeal rights provided.