Complaint Investigation Report

197603521-2-7-2023-31-AS-NMAN-CWNUFX-20231016153326

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/30/2023 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20230130120032

Staff do not follow proper Covid-19 masking safety protocols.

At 1:30 p.m. on 02/07/2023, Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the Administrator and disclosed the reason for the visit. LPA toured the facility at 1:35 p.m. and observed no immediate health or safety concerns.

Regarding the allegation above, it was alleged client #1 (C1) used a mask which was made ineffective due to excess drooling. LPA conducted a file review at 1:45 p.m., interviewed the Administrator at 2:25 p.m., and conducted a record review at 2:45 p.m. From file review, the facility’s plan of operation did not specify requirements around client masking. Title 22 subsection 82095.5 Infection Control Requirements require all staff and visitors to practice and maintain respiratory etiquette, though there are no requirements for clients of the day program. From observations, all staff were wearing N95 respirators. Based on file review and observations, although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Exit interview conducted. Appeal rights discussed. Copy of report provided.