Complaint Investigation Report

The HCO denied the allegations and stated that they terminated services with the client's social worker as their HCAs were being verbally abused by the client's spouse. The HCO administrator reported that services were provided to the client for a brief two-week period with two caregivers assigned to alternate shifts. The administrator stated that the client’s spouse was rude and harassed the caregivers during their shifts.

Additionally, the spouse insisted that the caregivers take the client for walks despite the client’s refusal due to physical limitations. The spouse also directed the caregivers to walk the family dogs in areas known for rattlesnake presence, leaving the client unattended during these tasks. The HCO decided to terminate services with the client after the two-week period due to these circumstances.

Based on the EA's observations, interview and records review, there was insufficient evidence to prove the allegation as the preponderance of evidence standard was not met although the allegation may have happened or is valid, therefore the allegation is found to be unsubstantiated. A copy of this report was provided via electronic mail.