Complaint Investigation Report

Allegation: Staff provoke clients. Interviewed staff indicated they have not witnessed any staff (including S-3) provoking clients. Interviewed staff indicated they have not received any complaints/concerns in regards to staff provoking clients. Staff interviews revealed (1) out of (4) clients has a history of being admitted into a 50/51 hospital admission due to danger to self or others. Per staff, staff are not provoking clients into 50-51 hospital admissions. LPA was unable to interview C-1 and C-2 as they did not understand the interview questions . (1) of (2) interviewed clients indicated they have a history of 51/50 admissions which are unprovoked by staff. Staff and client interviews do not corroborate this allegation.

Allegation: Facility sofa causes clients to have skin irritation. Interviewed staff indicated they have not received any complaints/concerns in regards to the facility sofa causing clients to have skin irritation. Interviewed staff indicated that the sofa cushion covers are washed on a weekly basis and are sanitized on a daily basis. Staff interviews revealed that (1) out of (4) clients has been and continues to be treated for skin irritation by a physician (as the skin irritation occurs off and on). Per staff interviews, there are no insects in or on the sofas. LPA conducted a facility tour and did not observe any insects on the sofas. LPA was unable to interview C-1 and C-2 as they did not understand the interview questions . (1) of (2) interviewed clients indicated they are being treated for a rash (off and on) for a couple of months (not related to the sofa). Staff interviews, client interviews and observation (sofa) do not corroborate this allegation.

Allegation: Facility does not provide clients with hygiene products. Staff interviews revealed that the clients are provided with hygiene products (included with their board and care service). Interviewed staff indicated that each client has their own plastic cubby with hygiene products. Per staff interviews, clients are provided with shampoo, conditioner, body wash, body lotion, toothbrush and toothpaste, deodorant, feminine products, incontinence supplies and so forth. LPA conducted a facility tour and observed each clients hygiene cubby and additional hygiene supplies stored inside the garage. LPA was unable to interview C-1 and C-2 as they did not understand the interview questions . Interviewed clients confirmed that they have their own cubby with hygiene supplies and are aware that the facility provides the hygiene products. Staff interviews, client interviews and observation (hygiene products) do not corroborate this allegation.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated Exit interview was conducted and a copy of this report and appeal rights were provided to Connie Mitchell .