Complaint Investigation Report

Allegation: Staff member physically abused resident in care.

It is alleged that in or around July 2025, staff at the facility physically abused client 1 (C1) by pushing and twisting C1’s arm. During staff interviews, all staff denied the allegation and reported no knowledge of any incident involving physical abuse of C1. Staff denied the incident and reported no injuries were observed. During resident interviews, clients reported liking the facility and described staff as nice, did not express concerns regarding staff interactions, and witnessing any physical abuse. During witness interviews, W1 reported the allegation; however, they were not present and could not confirm if it occurred.

Based on the investigation conducted, which included interviews with staff, witnesses, and clients, as well as a review of relevant records, there was insufficient evidence to support the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview was held, and a copy of this report was provided.