Complaint Investigation Report

The investigation reveals the following: "Facility staff is not keeping the facility free of bed bugs”. It is alleged that C1 was seen with live bed bugs crawling on their bed and clothing. During the visit, the Administrator denied the allegation, stating that C1 has bed bugs because C1 has repeatedly brought in furniture from the outside. Staff have always removed the furniture whenever they see it in C1’s room. The facility further stated that they spend a lot of money on treatment and on changing mattresses and bedding. They confirmed that this is the 4 th mattress they have replaced for C1. All staff stated they have not seen bed bugs in the facility and confirmed that a pest control company visits multiple times a month. The administrator showed proof of a scheduled pest control treatment for today. 14 out of 18 clients stated they do not have bed bugs. 1 out of 18 clients stated they are unsure.3 out of 18 clients saw bed bugs or signs of bed bugs. LPA observed that on all pest control invoices, C1’s room was treated.

The investigation reveals the following: " Staff is not meeting the client’s needs”. It is alleged that C1 was not treated for bed bug bites. During the visit, the Administrator denied the allegation, stating that they applied cream to the client’s bites and that they met the client's needs. 4 out of 4 staff are unaware of a cream for the clients' bites. 1 of the 4 staff members stated that it was reported to them that C1 had bites, but when they asked C1, C1 denied it. They also observed C1’s arms and didn’t see bites on them. 1 out of the 18 clients stated they are not treated for bites because they go away in the morning, and the facility meets their needs. 17 out of 18 clients stated their needs are being met.

Based on LPA's interviews, the investigation revealed that, although the allegation may have occurred or is valid, there is no preponderance of evidence to prove whether the alleged violation did or did not occur; the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Administrator Joyce Garcia, and a copy of this record was provided.