Complaint Investigation Report

The investigation revealed the following: In regards to the allegation that " Facility staff does not ensure clients are allowed to choose their own healthcare provider," it is alleged that clients are not given a choice in who their primary healthcare provider is. During interviews with the clients, none of them corroborated the allegation. One of the clients interviewed stated that they have requested to have the primary care provider (PCP) changed in the past and the facility assisted them with the change. Another client interviewed stated that they have never requested to have their primary medical provider changed. During interviews with the staff, none of them corroborated the allegation. One of the staff interviewed stated that by all means clients are able to choose who their primary medical provider is. Another staff interviewed stated that clients are allowed their choice of PCP if they request to make a change.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview held, and a copy of this report will be emailed to the administrator.