Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff did not ensure facility was maintained clean.

It is alleged that there has been blood on the hallway floors, elevator floor and elevator buttons for 4 days and facility staff has not cleaned it up. During both visits (7/1/25 and 7/15/25) LPA toured both floors of facility and inspected both elevators, LPA did not observe any blood stains on elevator buttons, walls, floor not on flooring throughout the hallways. LPA interview 4 staff and all staff denied the above allegation and stated that they have not observed the elevators to have blood. Although there may be some accidents where a resident may drip blood due to a scrape or minor cut, there is always housekeeping, maintenance or staff that will be called right away to clean the area up. LPA interviewed 16 clients and 13 out of 16 clients denied the above allegation and stated they have not seen blood on the elevator buttons or on the floors throughout the facility.

Based on statements and interviews conducted with staff/clients, facility tour and LPA's observations, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview held, and a copy of this report was will be emailed to Administrator at manager01@picoriveragardens.com