Complaint Investigation Report

that he asked staff #1 if he could have some milk and she said no. Resident #1 said he looked at a whole gallon of milk sitting on the back table, but he didn't receive any milk. LPA's visited the kitchen/dining room and interviewed staff #1 who admitted to not giving the resident milk when he asked for it, There were other drink options available.. The Administrator came to the location were the LPA's were sitting and stated that she told the staff they are wasting milk when they pour it into individual cups, because all of the residents don't want milk. So, she said for the kitchen staff to put the milk on the counter and give it to the residents when they request it. .

Based on LPA’s observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. California Code of Regulations are being cited on the attached LIC 9099D.