Complaint Investigation Report

During interviews with the clients, thirteen (13) out of seventeen (17) interviewed did not corroborate the allegation. One of the clients interviewed stated that all of the staff members are very respectful towards them and have not had any issues with any of the staff. Another client interviewed stated that all of the staff are nice towards them and that they have never yelled at them either. During interviews with the staff members, none of them corroborated the allegation. S5 stated that they make sure that they never speak disrespectfully towards C1 or any other client. S6 also stated that they have never made any rude remarks towards C1 in the past. During the tour of the facility, LPA did not observe any staff member treating any clients disrespectfully or without dignity.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview held, and a copy of this report was provided.