Complaint Investigation Report

During interviews with the clients, thirteen (13) out of sixteen (16) interviewed did not corroborate the allegation. One of the clients interviewed stated that the volume of the intercom system is adequate to get a message across from staff to clients. Another client interviewed stated that the facility intercom system does have a good volume for the clients. During interviews with the staff, none of them corroborated the allegation. One of the staff interviewed stated that the volume of the intercom system is kept between one (1) and one-and-a-half (1.5) to ensure it is not too loud or painful for the clients. Another staff member also indicated the volume level is kept at one-and-a-half (1.5) at most and that they never change the volume of the intercom system throughout the day. During the physical plant tour of the facility, LPA notice that the intercom volume system was at an appropriate level and was not too loud.

In regards to the allegation that "Staff spoke to resident in an inappropriate manner," it is alleged that S2 made an inappropriate remark towards C1 that was rude and disrespectful. During interviews with the clients, fifteen (15) out of sixteen (16) interviewed did not corroborate the allegation. One of the clients interviewed stated that all the the staff have treated them nicely and have not heard any of them make inappropriate remarks. Another client interviewed stated that the staff do treat themselves and others with dignity and respect and have not had staff make inappropriate remarks towards them. During interviews with the staff, none of them corroborated the allegation. S2 stated that they were attempting to explain a situation to C1, however C1 interpreted this as S2 calling them a liar and became aggressive, which S2 claimed they were not doing at the time and had to de-escalate the situation. Another staff interviewed stated they have never heard of S2 or any other staff make inappropriate remarks towards the clients in the past.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview held, and a copy of this report was provided.