Complaint Investigation Report

The speakers are outside of the rooms, and they feel that the volume is set at the right level, so it is not too loud or soft. During the tour, the intercom was tested and did not appear too loud. Staff stated the speaker outside of room #46 was disconnected about 2 months ago to accommodate the client across the way who stated the volume is too loud. Client was notified prior to turning off the speaker and client understood. LPA interviewed a total of 10 clients. 8 out of the 10 stated the speaker volume does not bother them, and staff are not shouting when they make the announcements. However, 2 clients stated it is too loud. The interviews do not corroborate this allegation.

Allegation - Staff did not ensure consumables provided to client were free from contamination. It is alleged that a staff put a brown powder on a little piece of material in the medication cup and put sharp objects and a rock in the food. During the visit, LPA observed the cook preparing food and the assistant giving out snacks. There did not appear to be any substances besides the main ingredients needed to make the meals. The cleaning products were stored away from the preparation area. The kitchen staff denied contaminating the foods given to the clients. LPA also checked the medication room. Medications are dispensed in a large tray with each client’s name on it. The trays are placed inside the black cabinet and taken out during the distribution times. Staff interviewed denied adding anything to their medication cups. LPA interviewed 10 Clients and 9 of them have not observed their foods or medication being contaminated. The interviews do not corroborate this allegation.

Allegation - Staff spoke to client in an inappropriate manner. It is alleged that staff are yelling, accusing, and trying to frame the client. LPA interviewed the administrator and 6 Staff. They denied yelling, accusing, or speaking inappropriately to clients. They stated when clients yell at them, they do not respond. They are careful with their choice of words they use which could be a trigger to them. They are aware of the clients' behaviors and allow them time to calm down before explaining anything. LPA also interviewed 10 clients. 9 out of the 10 stated the staff are good and do not yell at them. They treat them fairly and communicate with them appropriately.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Administrator J. Garcia. A copy of this report along with the appeal rights was provided.