Complaint Investigation Report

Regarding the allegation: Staff did not ensure facility intercom was at a comfortable volume for resident. It was alleged that staff used the speaker too hard and the volume was too loud which causing clients ears to hurt.

At the time of visit , LPAs interviewed Administrator, S1 - Staff 3, and C1 - C12. Regarding the allegation that the Facility's intercom system is too loud and cause discomfort to the clients, Administrator and Staff interviewed denied the allegation. Administrator and staff stated that the intercom system is set at a volume so that clients are able to hear the announcements that are being made. Clients interviewed were unable to corroborate the allegation. They stated that the volume of the intercom system is not too loud, and it doesn't bother them. Interviewed C1 stated that intercom / speaker volume is normal and C1 can hear all announcements. It was loud in the past / long time ago but staff have made adjustment to the volume. LPAs heard the intercom system several times during the visit, and it did not appear to be at too high of a volume.

Based on LPA's interviews and observations: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with Administrator and a copy of this report was provided.