Complaint Investigation Report

During interviews with the clients, thirteen (13) out of fifteen (15) interviewed did not corroborate the allegation. One of the clients interviewed stated that they have never heard staff use inappropriate language in front of the other clients in care, and that staff have been treating them and the other clients respectfully. Another client interviewed also stated that in their time living in the facility they have never witnessed any of the staff curing in front of the clients. During interviews with the staff, four (4) out of four (4) denied the allegation. Both S3 and S4 stated that they have never used inappropriate language in front of or directed towards the other clients and that they never would do this. Another staff interviewed stated that they have never heard of any of the other staff in the facility using foul language in front of the clients.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED .

Exit interview held, and a copy of this report was provided.