Complaint Investigation Report

During interviews with the clients, eleven (11) out of fourteen (14) interviewed did not corroborate the allegation. One of the clients interviewed stated that there are times where clients fight amongst each other however staff are generally on top of things when threats and fights arise. Another client interviewed stated that they have never witnessed clients threatening one another in the facility. During interviews with the staff, five (5) out of five (5) interviewed did not corroborate the allegation. One of the staff interviewed stated that this incident occurred about 2 years ago and did not occur recently, because C1 and their current roommate have been getting along. Another staff interviewed stated that no sheriff or officer had come to the facility recently in response to threats being made, and that all issues between C1 and their roommate had been sorted out.

In regards to the allegation that " Staff are not practicing food service sanitation to prevent contamination of food," it is alleged that the kitchen staff are serving food to clients that has been touched and contaminated, and that there have been foreign substances including hairs found in the meals as well. During interviews with the clients, twelve (12) out of fourteen (14) interviewed did not corroborate the allegation. One of the clients interviewed stated that the food served at the facility has been fine and that they've never seen contaminants in their meals. Other clients similarly claimed that they did not observed hair or other foreign substances in their food. During interviews with the staff, five (5) out of five (5) did not corroborate the allegation. One of the staff interviewed stated that they always wear hair nets, wash their hands, and wear gloves when handling and preparing food from the clients to prevent contamination. Another staff member stated that no concerns related to contaminated food had been brought to their attention recently and that they have never seen any of the meals in the facility get contaminated with hairs. During the physical tour of the kitchen during meal preparation for lunch, LPA observed kitchen staff preparing food with hairnets and gloves as well, and the food being prepared had no signs of contamination.