Complaint Investigation Report

The investigation reveals the following: Regarding “Staff did not address a bedbug infestation in the facility”. It was alleged the facility has bed bugs. In the interview the Administrator stated the facility spray for bed bugs and the pest control company come at least once a month. 1 out of 3 staff stated they have not seen bed bugs but heard the facility had it in the past. 2 out of 3 staff confirmed the facility has bed bugs. 10 out of 14 clients stated they do not have bed bugs. 4 out of 10 bedbugs stated they have bed bugs. During the tour LPA took photos of bed bugs in room# 52.

The investigation reveals the following: Regarding “Staff did not address an infestation of cockroaches in the facility”. It was alleged the facility has roaches. The Administrator stated maintenance spray for roaches and is unaware of roaches in the client rooms. 1 out 3 staff stated they have not seen roaches. 2 out of 3 staff stated they have seen little roaches since the fumigation. 5 out of 14 clients stated they do not have roaches in their rooms. 9 out of 14 clients stated they have roaches in their rooms. During the tour LPA took a photo of dead roaches in client’s drawers.

Based on LPA observation, interviews and file review, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulation, Title 22 are being cited on the attached LIC9099D.

Exit interview conducted with Assistant Administrator Tony Olmas and a copy of this record provided.