Complaint Investigation Report

In regards to the allegation "Facility staff are not ensuring that residents have access to water" it was alleged that the facility was not providing water to the clients in care. (6) of (6) Staff interviewed denied the allegation. (13) of (13) Clients interviewed could not corroborate the allegation. Initial details provided stated that on 4/25/23 the facility did not have water and was not providing water to clients when they asked for it. Interviews with staff and clients does not show any knowledge of there being no water in the facility or clients being refused water. LPA observed the water to be functioning in client rooms inspected as well as there being a water container for drinking available to all clients near the medication room. File review does not show there were any issues regarding water availability in the facility for the dates provided to LPA. Based on interviews, observations and file review conducted; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

In regards to the allegation "Facility staff are not ensuring that the air conditioner is functional." it was alleged that room #41 is hot and the air conditioning is not working. (6) of (6) Staff interviewed denied the allegation. (13) of (13) Clients interviewed could not corroborate the allegation. Staff interviewed denied knowledge of the air conditioning not working in the facility which included room #41. LPA Villalobos did not observe issues with the air conditioning in the facility and room #41 during the Initial visit conducted. Clients interviewed were not aware of there being issues with the air conditioning of the facility back in April 2023 nor any current issues. LPA observed during the subsequent visit that the facility and rooms toured were at a comfortable temperature as the AC was operational. File review did not show that there was an issue with the facility air conditioner early 2023. Based on interviews, observations and file review conducted; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

In regards to the allegation "Facility staff are not ensuring that the residents receive a variety of foods" it is alleged that the facility provides the same meals every week and there are no vegetarian meals. (6) of (6) Staff interviewed denied the allegations. (10) of (13) Clients interviewed could not corroborate the allegation. Interviews show that the facility has a food menu that repeats monthly and not weekly. Interviews added that clients are able to request specific meals from the staff if asked ahead of time. There are vegetarian meals available when requested and no one is forced to eat meals that contain meat. (3) Clients interviewed expressed a want for specific meals to be listed on the menu.....