Complaint Investigation Report

LPA observed the 10 rooms randomly selected to be clean and housekeepers cleaning rooms during today’s visit. There is insufficient evidence to substantiate this allegation.

The investigation revealed the following: Regarding the allegation that F acility staff do not treat clients with dignity or respect. It is alleged that staff are yelling and dis-respecting clients in care. LPA interviewed 15 residents and 12 of 15 clients could not collaborate the allegations. LPA interviewed 6 staff and all six staff denied the allegations. LPA did not observed any staff yelling or being disrespectful to clients during the day long visit today. There is insufficient evidence to substantiate this allegation.

Based on statements and interviews conducted with staff, clients, and LPA observation of random rooms, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, and a copy of this report and appeal rights was provided.