Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff spoke inappropriately to resident.

It is alleged that S2 (Staff #2) yelled at C1 (Client #1) in the Medication Room stating they do not want to talk to them while "drunk". LPA conducted interviews with 4 staff and 4 out of 4 staff denied the above allegation. S2 stated they do not recall the alleged incident and have never yelled at a client nor have they seen another staff yell at a client, S2 further stated that there is a glass that separates clients from staff at the medication room so they may speak a little more loudly to be heard but have never intentionally yelled or raised their voice at a client. Staff stated that they have never denied assisting clients while they are intoxicated and if anything they try to provide more assistance to the clients while intoxicated as they are on medications that may interfere with alcohol consumption. LPA interviewed 11 clients and 9 out of 11 clients stated that the staff treat them with dignity and respect and have never yelled at them nor refused to provide them assistance or care while intoxicated.

Based on statements and interviews conducted with staff and clients, there was not enough supportive evidence to concur with the reported allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided to Administrator Andrew DeVera.