Complaint Investigation Report

Interviews with staff stated that C1 does not receive their personal funds into their bank account until the 1st or second of each month. When C1 requested their money for the month of February, it was still the last day of January (1/31/24) and the money was not available. Staff interviewed denied that they refused to provide C1 their money but that C1 was informed that there money would be provided once it arrived for the new month. Interview with C1 stated that they understood why they did not receive their money on 1/31/24 but from now on wanted to get it on the 1st day or 3rd day of each month at the latest. Interviews also show that C1 had a conversation with staff that C1 would wait to collect their money until 2/7/24. LPA observed C1 collecting their money with no issues during the visit. LPA observed C1's file showing that C1 will collect their personal funds in full from the facility each month. LPA was not provided with proof that staff were withholding any of C1's personal funds. Based on interviews, file review, and observations conducted during the visit; although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview was conducted with Andrew De Vera and a copy of this report was provided.