Complaint Investigation Report

In regards to the allegation "Staff are not properly trained" it is alleged that S3 does not have proper training to hand out medications. (8) of (8) Staff interviewed denied the allegation. (12) of (12) clients interviewed could not corroborate the allegations. Interview with S3 stated that they are trained in handling medications so that during the PM shift, S3 is able to assist the other med techs in providing clients their medications. Interviews conducted show that S3 does provide assistance with medications while also providing assistance to the cooks during meal times. LPA reviewed S3's file and observed training certifications on medication management. Based on interviews, files reviewed and observations conducted ; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation "Facility does not have adequate food supply" it is alleged that the facility does not have enough supply to make meals for residents. (8) of (8) Staff interviewed denied the allegation. (12) of (12) Clients interviewed could not corroborate the allegation. Interviews with staff state that food is purchased and delivered 2 times a week to make sure there is always food on hand for the clients. Staff stated that clients are not refused meals at anytime. Clients interviewed stated to be provided 3 meals a day along with snacks and coffee being available. LPA Villalobos observed adequate food supply in the facility. Based on interviews, files reviewed and observations conducted ; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

In regards to the allegation "Staff do not provide a comfortable temperature for residents" it was alleged that the air conditioner does not function and the facility becomes too hot for the clients. (8) of (8) Staff interviewed denied the allegation. (10) of (12) Clients interviewed could not corroborate the allegation. Interviews conducted show that there were some issues in random rooms of the facility that had air conditioning problems during the summer of 2022. Staff interviewed stated that companies were contacted throughout the summer to conduct fixes and inspections on the facilities AC system. LPA observed work orders dated 7/7/22 and 8/17/22 showing repairs done to the parts of the AC system in the facility including rooms #109 and #215. Staff interviewed stated the matter was not ignored and was addressed as soon as possible to the rooms that affected. LPA observed comfortable temperature throughout the facility on both visits conducted. Based on interviews, files reviewed and observations conducted ; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.