Complaint Investigation Report

The investigation revealed the following: Staff do not ensure the clients have clean linen. It was alleged that clients don’t have clean linens.

LPA interviewed 5 staff (S1-S5), and all denied the allegation. They stated that housekeepers clean the rooms daily and clean the linens weekly and as needed. Staff would change linens any time when client requested. LPA interviewed 8 clients( C1-C8) , they all reported their bed has all required linens including pillowcase, mattress pad, fitted sheet and staff provide towels and other supplies needed. They stated that the rooms are cleaned daily, and they are provided with clean linen once a week and as needed. At the time of visit LPA observed 4 areas in the facility to store clean linens. Interviewed Interim Administrator stated that facility have a contract with the Linen Company / Braun to clean and supply facility linens. Company comes twice a week for pickup and drop off. LPA also inspected randomly chosen rooms and observed they all have required linen and in good repair. Staff and clients interviews and LPA's observation do not corroborate this allegation.

Staff have not repaired the washer and dryer: It was alleged that the washer and dryer is not working.

Interviewed 5 staff (S1-S5) denied the allegation. They stated that there is no problem with washer and dryer machines, and they are operating well. Staff will bring on management attention if there are any issues with the machines and will directing the clients to the laundry room of appliances that are working. LPA toured the facility and observed 4 laundry rooms at the facility. Side A bottom floor room has 2 washers / 2 dryers, top floor room has 2 washers / 2 dryers and Side B bottom floor has 1 washer / 1 dryer, top floor room has 1 washer / 1 dryer. All machines appeared to be working at the time of visit. LPA observed that clients are doing laundry and there weren’t any issues with washers and dryers. Interviewed 8 clients (C1-C8) stated that washer / dryer machines are working and they able to use them. They stated when washers or dryers not working, they will report it to the staff and machines will be fixed in a timely manner. They stated that there are always working machines at the facility and don't have concerns about this matter. Staff and clients interviews and LPA's observation do not corroborate this allegation.