Complaint Investigation Report

In regards to the allegation: Staff does not ensure resident is accorded a comfortable pillow for their bed. Based on interviews conducted with client's (12) out of (15) clients informed LPA Calderon that the are fine with the pillow they have and it is comfortable to met their needs. Interviews with staff (4) out of (5) staff members informed LPA that pillows should be comfortable and staff are ensuring pillows are comfortable. LPA did random room checks and observed occupied client's rooms having pillows for clients.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

No deficiencies are being cited according to California Code of Regulations, Title 22, Division 6, Chapter 8.

An exit interview was conducted with Interm-Administrator Andrew DeVera, a copy of this report will be provided via email.