Complaint Investigation Report

(7) of (7) Staff interviewed denied the allegation. (11) of (12) Clients interviewed could not corroborate the allegation. Interviews show that staff provide clients water cups separate from their cups with medications. Staff interviewed denied there ever being water mixed in with any clients medications. Interviews state that there was a day where C1 has refused medications from the staff because there was spilled water on the counter top where clients pick up their medications, but there was no water spilled in anyone's medication cups. Medication cups are kept in the office and are passed out to each individual one by one and do not get filled with water. Interviews did not show there was a medication error for C1. LPA reviewed documentation for C1 and did not observe documentation regarding medication error, but there were notes for medication refusal dated 10/5/23 , 10/9/23 and 10/12/23. Based on interviews, observations, and file review there was not enough supportive evidence to concur with the reported allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided.