Complaint Investigation Report

First trip is in the morning, on their way to work to the facility and second trip is between 11am-12noon to check for late mail distribution and to drop off outgoing mail. Then med tech staff are designated to sort out and distribute the mail to clients daily between 12pm-1pm and 5pm-6pm. 9 out of 10 clients stated that they receive their mail in a timely manner, and it is not a problem. During the observation, LPA did not observe undistributed mail and heard the staff around 12:50pm paging clients to have them pick up their mails in the office. Therefore, there was insufficient evidence to corroborate with the allegation.

Regarding allegation: "Staff is paying client to work at the facility." It is alleged that a resident is working in the kitchen on weekend with no gloves, no hairnet wearing shorts and slip on when working at the kitchen. Staff interviewed denied the allegation. Interviews conducted with staff indicated that they have seen a client worked as a volunteer in the dining area from time to time because she wants to keep herself busy. S1-S5 denied any knowledge of a client being paid to work in the kitchen. 9 out of 10 clients stated that they are not aware of any clients being paid to work in the kitchen. C2 stated that she goes in the dining/kitchen to help and keep herself busy but she is not being paid for the volunteer work. LPA did not observe C2 working in the dining or kitchen during the visit. Therefore, there was insufficient evidence to corroborate with the allegation.

Based on statements and interviews conducted with staff, clients, and LPA's observations, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was provided to Andrew De Vera, Administrator.