Complaint Investigation Report

Investigation revealed the following: Regarding allegation, Facility appliances are in disrepair , it is alleged that facility staff are aware that washing machines and dryers have not been working for months and they have not fixed the appliances. Interviews with facility staff indicated that the washers and dryers appear to work properly at this time. They stated that when washers and dryers are reported to be in disrepair, they place a service order right away with the contracted laundry machine company. The most recent work order for the laundry machine was serviced on 1/6/23. Maintenance staff also stated that the laundry machines are sometimes unplugged by the clients and that clients also overfill the appliances at times. Maintenance staff stated that when that happens they have to restart the washer/ and or and instruct the clients to restart the wash cycle or dry cycle. Maintenance staff also stated that the washers take a little bit longer to start up, however, they are not in disrepair. Per staff, when any of the appliances are not working they will put up a note indicating when the machines are out of order and also directing the clients to the location of appliances that are working. LPA interviewed a total of 16 clients, and 4 out of the 16 stated that some washers and/or dryers are not working at this time. 11 clients stated that when the washers or dryers break down, they will report it to the staff and the machines will be fixed in a timely manner and stated that they do not have concerns about the washers or dryers at the moment as there are always working machines and there has not been a time when all washers and/ or dryers were not working. LPA toured all the laundry areas in the two facility buildings and the machines appeared to be working at the time of the visit. Some of the machines were being used and there were no notes indicating any of them were out of order. Based on statements gathered from interviews conducted with staff and clients and LPA observations there was not enough supportive evidence to concur with the reported allegation.

For allegation, Staff mishandle the residents medication s , it is alleged that client medications and medication refills are not ordered in a timely manner. Interviews conducted with facility staff revealed that all client's medications and medication refills are ordered timely. Staff stated that when there are changes in medication made by client's doctors, staff will properly dispose of discontinued medications and will immediately order and begin dispensing the newly ordered prescriptions. Staff also stated that all refills are made timely and that all clients have 30 days of medication at the facility. Staff stated that medication refills are placed approximately one week in advance to allow for processing and delivery of the refills. 13 out of 16 facility clients stated that they do not have any concerns regarding their medications. They stated that they get their medications timely and on a daily basis and have not experienced not having any of their medications due to staff not properly handling or reordering their medication refills. During the time of the