Complaint Investigation Report

Ten (10) out of eleven (11) clients interviewed could not corroborate the allegation which they did not see client had threatened another client while in care.

Per C1's interview, C1 stated an unknown client was threatened C1 and staff#1 had intervened into situation. C1 stated nobody was harmed and staff#1 had helped to re-direct that unknown client during the incident. LPA toured the facility during today’s visit and did not observe any clients had threatened other clients.

Based on LPA's interviews and observations, the investigation revealed staff would intervene when a client was threatening by another client; although, the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

LPA conducted an exit interview with Andrew De Vera, administrator and a copy of this report was provided.