Complaint Investigation Report

File review shows that C1 has a history of using "racist epithets" in the facility. Based on interviews and file review conducted; Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

In regards to the allegation "Staff harass resident in care" it is alleged that S4 calls C1 names. (4) of (4) Staff interviewed denied the allegation. (16) of (16) Clients interviewed could not corroborate the allegation. Staff interviewed denied the allegations and stated no knowledge of S4 ever harassing clients in care. LPA was not provided with proof that staff harass C1. Based on interviews and file review conducted; Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

In regards to the allegation "Staff do not safeguard resident’s belongings." it is alleged that facility staff did not safeguard C1's personal items when they were out of the facility. (4) of (4) Staff interviewed denied the allegation. (16) of (16) Clients interviewed denied the allegation. LPA was not provided with a list of items that were stolen from C1. File review does not show that facility were responsible for safeguarding C1's personal property. C1 refused interview and did not inform LPA of what items they may have had stolen. Based on interviews and file review conducted; Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

In regards to the allegation "Staff do not ensure that resident(s) are provided with a safe environment" it is alleged that the facility staff do not protect residents from other residents as C1 was assaulted in the dining room by another client. (4) of (4) Staff interviewed denied the allegation. (16) of (16) Clients interviewed could not corroborate the allegation. LPA was not provided of the time the assault would have happened. File review does not show incident report or notes on file of C1 being assaulted by another client in the facility. Clients interviewed stated staff help with anything they need and are present to calm anyone down when needed. Clients interviewed stated they feel safe in the facility. Based on interviews and observations conducted; Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.