Complaint Investigation Report

Per staff/clients interviews, they did not show that staff raised the volumes of the intercom system or spoke too loud when the intercom was in use or specifically to bother any clients in care. During today’s visit of conducting the investigation, LPA was inside the facility and heard the intercom system announcements to be of comfortable volume and staff did not speak loud to cause discomfortable.

Based on LPA's interviews and observations, the investigation revealed; although, the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

LPA conducted an exit interview with Julia Ellas and a copy of this report was provided.