Complaint Investigation Report

Interview with Assistant Administrator revealed that he has been made aware of the issues with the washers and dryers, and has placed work orders on 05/02/2023 and 05/12/2023 with both of the facility's contracted laundry machine companies. There are two laundry machine companies because the facility leased washers and dryers from two different companies. These companies come to fix the machines and if not fixable then replace them with refurbished machines. Assistant Administrator has followed up with them and they have not been able to send out a technician. LPA called the laundry machine companies and company A stated that they have 2 work orders pending for this facility (05/02/2023 & 05/12/2023) and company B stated they have 2 work order pending (05/02/2023), but both have not been able to send out a technician because they have a high amount of pending work orders. Company A could not provide the LPA with a date of when they can come because they are back up with other work orders. Company B stated that they will come on 05/17/2023 to replace 1 dryer for work order 05/02/2023 and they stated a new work order was received today (05/15/2023) at 10:14am and they will come service this new work order on 05/18/2023 to repair 2 dryers. Residents interviewed revealed that 9 out of 10 residents corroborated with the allegation.

During the tour, the LPA observed that the facility has 4 laundry rooms with a total of 6 washers and 6 dryers. The LPA confirmed the following: Side A bottom floor: LPA observed 1 dryer working, 1 dyer not working (does not heat), and both washers working. Side A top floor: LPA observed 1 washer working, 1 washer not working (does not turn on), and both dryers not working (1 does not turn on and the other does not spin). Side B bottom floor: LPA observed the washer is not working (issues with agitation) and dryer is not drying clothes properly because it needs a 2nd cycle at high temperature to completely dry the clothes. Side B top floor: LPA observed washer is working properly and the dyer heats up, but it does not spin. Although the facility has created work orders for the laundry machine companies to come repair the machines, these companies have not been able to come and the facility has just been waiting. The facility currently has 4 working washers and 1 working dryer for 165 clients to use.

Based on LPA's interviews, records reviewed and observations, the preponderance of evidence standard has been met, therefore the allegations are found SUBSTANTIATED. California Code of Regulations Title 22, Division 6, Chapter 1 are being cited on the attached LIC 9099-D.

Exit interview held and a copy of the report and appeal rights was provided.