Complaint Investigation Report

Staff interviewed denied threatening C1 with an eviction or ever forcing C1 to leave. Interview with C1 stated staff did not want C1 in the facility any longer so they threatened to evict C1 but never gave an eviction notice or anything in writing. C1 stated to have found a place to go on their own and so they moved out. LPA was not provided with proof that C1 was threatened with eviction by staff. File review did not have any documentation of C1 being evicted. Based on interviews, file review, and observations; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

In regards to the allegation "Staff is stealing resident's medications." it was alleged that staff where taking C1's Xanax medication. (5) of (5) Staff interview denied the allegation. (15) of (16) Clients interviewed could not corroborate the allegation. Interviews do not show that staff took medications from C1. C1 was unable to provide proof that staff took their medication. File review of C1's medication administration record (MAR) shows that C1 took their medication while in the facility and did not miss taking their xanax as prescribed. Interviews show that C1 moved out on 5/2/23 and took their medication with them. There were no medications in the facility for LPA to observe. Based on interviews, file review, and observations; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

In regards to the allegation "Staff do not treat residents with dignity or respect" it was alleged that staff are not treating C1 with dignity and respect because of their religion. (5) of (5) Staff interviewed denied the allegation. (15) of (16) Clients interviewed could not corroborate the allegation. Interviews do not show that clients are treated differently based on their religion. Interviews do not show clients being discriminated for their religion. LPA was not provided with example as to how C1 was not treated with dignity and respect because of their religion. Based on interviews, file review, and observations; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit Interview conducted and a copy of this report was provided.