Complaint Investigation Report

***This licensing report supersedes the licensing report LIC9099C dated 01/12/23.***

In regards to the allegation: Staff not providing a safe environment for residents in care. Based on details of the allegation, it was alleged that Client #1 is yelling, threatening others and banging on the walls/floors throughout the day but Staff is not doing anything about it. After interviews with Staff and Clients, it was determined that Client #1 is causing an unsafe environment for other Clients but review of records indicate the facility is aware of the situation and has made numerous attempts to provide a solution and is continuing the process of providing a solution. An eviction has been provided to the client who is causing an unsafe environment for other clients. Interviews with Clients #6 to #20 indicate they feel safe in the facility and interviews with Staff #3 to #8 indicate the Client are being provided a safe environment.

Based on LPA's interviews and record review, the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted with Yitzi Teichman and a copy of this report provided.