Complaint Investigation Report

Interviews with clients confirmed that staff do not allow clients to smoke inside the facility. C2 denied smoking inside the facility. LPA toured the physical plant and did not observe clients smoking in their rooms or in the building. Based on LPA's observations and interviews; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

In regards to the allegations "Staff do not treat resident with respect" it was alleged that facility staff raise the volume on intercoms systems really loud hurting C1 and not treating C1 with respect. (15) of (16) Clients interviewed could not corroborate the allegation. (6) of (6) Staff interviewed denied the allegation. Interviews did not show that staff speak disrespectfully to C1. Interviews do not show that staff raises the volume on the intercoms or yell into the intercoms to hurt clients in care. During the visit, LPA did not observe the speakers to be loud and hurtful. Based on LPA's observations and interviews; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and a copy of this report was provided.