Complaint Investigation Report

During interviews with S1-S3, it was stated that the work van that was there were the plumbers who were called to the facility to repair a leak that occurred in the front of the building on 11/30/22. (3) of (3) staff interviewed stated that maintenance was able to stop the leak, but plumbers were called to conduct a thorough inspection and arrived on 12/01/22 at 8:00am to make reparations. LPA phoned the plumber that made the repair and the plumber explained that the repair for the leak that occurred during today's visit was not related to the issue regarding the complaint. The plumber stated that the repair was regarding a hole in the main line in the front of the building and one pipe was replaced. The plumber also explained that it would be rare for only 1 client restroom to experience said issue, since all pipe lines are connected; However, it could be possible. All staff interviewed stated they had no knowledge of any clients' restroom plumbing not working. All staff interviewed stated no complaints were received from clients regarding their restrooms. Each client bedroom has it's own restroom. During interviews conducted with C1-C10, (9) of (10) clients stated they did not experience a different color/malodorous water coming out of their restroom plumbing and have not had issues. LPA toured room 201 and observed the water in the restroom toilet, shower, and wash basin to be operating properly- there was no color or odor to it.

Based on the interviews conducted and files reviewed, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with administrator Yitzi Teichman and a copy of the report was provided.