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Complaint Investigation Report

Pasadena Villa Senior Living, Pasadena09/12/2023Licence 198603286

Census74
Date signed09/12/2023 01:09:46 PM
Name of licensing program analystMary G Flores
Name of licensing program managerTony Vasallo
The inspector’s account

Interviews with 4 out of 7 residents revealed they did not have a call button in their room and were not able to provide a reason to not having one. 3 out of 7 residents interviewed revealed to have a working call button and staff respond to the call button. Interviews with staff revealed residents should or have a call button in their rooms. Interview with assistant administrator revealed that some call buttons have been in disrepair or residents have lost them and the facility is going through the process of repairing/replacing them as they were not aware.

Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED . California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D.

Exit interview was conducted with Alexander Solorio Assistant Administrator and a copy of this report, LIC 9099D, and appeal rights were provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction