Complaint Investigation Report

In regards to the allegation: Staff are not doing resident's laundry timely. Interviews with 7 of 7 Residents indicate that laundry is done at least once a week and on an as needed basis. Residents also stated that laundry is done timely. Interviews with Staff also indicate laundry services is done timely at least once a week and on an as needed basis. Review of the laundry schedule indicate Staff is scheduled to perform laundry services everyday.

In regards to the allegation: Staff do not provide resident with enough linens. LPA toured the linen storage areas and observed the facility to have sufficient linen supplies such as bedsheets, blankets and towels. Interviews with 7 of 7 Residents indicate that they are provided enough linens. Interviews with 5 of 5 Staff also indicate Residents are provided with enough linens.

Based on LPA's record review, observations and interviews, the investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted with Alexander Solorio and a copy of this report provided.