Complaint Investigation Report

The department requires that facility provide grab bars for shower and toilets and have met that requirement currently. There is insufficient evidence to substantiate this allegation.

Allegation: Facility does not have hot water. It is alleged that facility does not have hot running water. LPA interviewed four (4) staff, and all four (4) staff denied the allegation. LPA interviewed seven (7) residents and six (6) of seven (7) residents could not corroborate the allegation. Several residents stated that it takes a while for water to get hot at times. LPA checked the hot running water, and it was at the required temperature. There is insufficient evidence to substantiate this allegation.

Allegation: Staff not giving resident personal belonging(s). It is alleged that the facility is not giving resident’s personal belongings. LPA interviewed four (4) staff, and all four (4) staff denied the allegation. LPA interviewed seven (7) residents and seven (7) of seven (7) residents could not corroborate the allegation. One resident stated that he had asked for a table, two chairs and a clock for his room and the items were not personal belongings. Facility administrator was able to provide the resident with two (2) chairs, table and a clock during the visit. There is insufficient evidence to substantiate this allegation.

Allegation: Staff not preventing resident from disturbing other residents sleep . It is alleged that a resident has the volume on TV too loud in the late evening hours (after 10:30PM) and is disrupting the resident’s sleep in the adjacent room. LPA interviewed four (4) staff, and all four (4) staff denied the allegation. Two (2) staff stated that they addressed the issue with the resident who put the TV volume too loud and that it was a one-time occurrence. LPA interviewed seven (7) residents and five (5) of seven (7) residents could not corroborate the allegation. Two (2) residents’ stated it happened again last night. The resident accused of putting the volume too loud denied it and demonstrated to LPA how much volume TV is on all the time. Other residents in adjacent rooms stated they do not hear sound of TV or other sounds during the night and are able to sleep well. Facility administrator offered all three (3) residents an opportunity to change rooms, and all three (3) residents turned down the offer. There is insufficient evidence to substantiate this allegation.

Based on statements and interviews conducted with residents and staff, there was not enough supportive evidence to corroborate the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted and a copy of this report was provided to Bryanna Luke, Administrator.