Complaint Investigation Report

Based on Allegation: Facility does not ensure residents have hot water for showers. The investigation revealed the following: 6 out of 6 staff during interview denied the above allegation and informed LPA there is hot water at the facility for residents to shower with. Staff #2- Staff #4 (S2,S3 & S4) informed LPA that hot water in certain common shower rooms takes time to heat up but shower's do deliver hot water. Interviews with residents 4 out of 5 resident's informed LPA that facility has hot waters for showers. R5 cannot collaborate to the above allegation. LPA on visit dates 2/14/23 and 1/9/24 tested hot water in common shower rooms. On 2/14/23 and 1/9/24, hot water was measured and tested and measured between the required Title 22 regulation. LPA tested water and LPA observed hot water taking some time for water to get hot between the required Title 22 measurements.

Based on Allegation: Facility staff does not make menus available for review by resident. During the Investigation the following was revealed: During investigation 5 out of 6 staff stated the food menu is readily available for residents to review. S3 was unable to collaborate as their job duties does not pertain to working in the kitchen nor dining room. Interviews with residents on 2/14/23 LPA was informed by 6 out of 6 residents either couldn't collaborate with the allegation above due to not being aware, cannot see, not aware and/ or doesn't care. LPA observed on 2/14/23 and 1/9/24 food menu posted located in kitchen and dining room for resident's review.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held and a copy of the report was provided .