Complaint Investigation Report

Regarding allegation: Facility did not ensure the central heat was properly working, it is alleged that the owner would turn the heat on downstairs, but there was no heat upstairs, and the owner would not allow clients to have personal heaters in their rooms. LPA interviewed five (5) clients, two (2) out of five (5 )clients confirmed there is no heat upstairs. Administrator acknowledged the heater in the facility has not worked upstairs since January 2026 and stated there was no current work order in place to repair the heater. S1 stated the facility always needs repairs, but repairs are made. S 2 stated the facility is in good repair. Administrator Hazzard acknowledged there are items that need to be repaired. Administrator stated there were no work orders to repair the upstairs heater. The investigation revealed that the heater upstairs is not working.

The investigation revealed that the facility contains several items that need to be repaired and are not in the process of being repaired. The facility is in disrepair.

Based on LPA observations and interviews which were conducted with staff and clients, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Deficiencies were cited today per Title 22. An exit interview was conducted with Administrator Carolee Hazzard and a copy of this Licensing Report and Appeal Rights were provided