Complaint Investigation Report

LPA interviewed C1 that corroborated with the allegation stating that belongings were missing and stolen by the staff and indicated the following items missing which included clothes, shirts, sweaters, sandals, pajamas, shoes, sandals, body wash, lotion, DVDs, CDs, bedspread, and blankets. C1 stated not being sure when this occurred but indicated S1 stole the belongings since S1 has the keys to C1’s room. However, C1 did not provide any evidence and did not witness S1 stealing the missing items and could not provide any witnesses that saw S1 steal C1’s belongings. LPA interviewed C1’s roommate, Client #2 (C2) that denied the allegation stating not witnessing C1’s belongings being stolen by S1 or any other staff. C2 also stated staff have not stole any of C2's own belongings. LPA interviewed an additional five (5) clients that denied the allegation stating that their belongings and items from their laundry have not been stolen by staff or gone missing. These additional five (5) clients also stated that they have not witnessed any staff stealing other clients’ belongings at the facility. LPA interviewed an additional two (2) clients that could not confirm nor deny the allegation as they stated their belongings were missing in the past but could not provide any evidence to confirm that the staff stole their belongings. LPA interviewed S1 that denied the allegation stated not stealing C1’s belongings. S1 also stated that when S1 is doing laundry and there is a report of missing items, the staff search and find the items. S1 stated when S1 does C1's laundry, S1 returns C1’s laundry. LPA interviewed the Administrator and three (3) additional staff denied the allegation stating that they have not stolen C1’s belongings. The Administrator and the three (3) additional staff stated they have not witnessed S1 or any staff stealing C1’s belongings. The Administrator and the three (3) additional staff also indicated not being reported of any missing items from C1’s laundry. The Administrator, S1, and one (1) out of the three (3) staff indicated that whenever C1’s room must be cleaned or staff must enter the room, the Administrator is contacted by staff and is directly involved to get C1 and C1’s family member’s approval. Per Administrator, whenever C1 reported belongings missing to the staff, the staff were able to find the items. LPA reviewed C1’s Appraisal/Needs and Services Plan dated 12/18/2025 indicate C1’s room is cluttered or messy and does not allow housekeeping to properly clean without C1’s approval. This Appraisal/Needs and Services Plan also indicates all closet clean outs are communicated and authorized by C1 and C1’s family member due to C1’s allegations in the past of things that C1 misplaced missing. Per Administrator, the police visited the facility twice on 12/12/2025 at 10am and between 4:30pm to 5:30pm but C1 was not present at both times of the visits and a police report was not provided. There is not enough sufficient evidence to substantiate.