Complaint Investigation Report

violations of the facility house rules. During the interview with third party staff #1 who provides 1:1 care and supervision for client #1 said they are not physically or verbally abusive to client #1 and did not grab them by the neck/shirt and push or pull them around and did not slam any doors in client #2's face(room mate who does not require 1:1 assistance). Staff#1 indicated that they have to ensure client #1 receives basic life skills which includes attending a day program, laundry, fold their clothing and keeping their room and surroundings clean and organized. Staff #1 said that they are required to keep checking on client #1 at a minimum of every 15 minutes to ensure client #1 does not harm them self or others. During the interview with client #2 they indicated they they are scared of staff #1 and identified the Right Choice staff(staff#1) as an African American male who is 6'3 and wears a black hoodie sweatshirt, black pants and a black mask. Client #2 could not describe any specific incidents to support that staff #1 grabbed client #1 by the back of the shirt by the neck and pushed and pulled them around. Client #2 said that staff #1 verbally forces client #1 to do things like cleaning, and said staff #1 was being a nuisance because they make client #1 complete their elements of daily living. Facility staff #2 and staff #3 were interviewed and said they are not physically abusive to residents in care and has never witnessed staff #1 abuse client #1. On 04/21/22 Pasadena Police Officer Arambulo reviewed the facility surveillance footage of the encounter and it revealed that staff #1 did not touch client #1 or client #2. During the interview with client #1 they said that staff #1 is abusive because they make them stand out and look like a bum which is socially embarrassing while out in the community with no money. The investigation revealed that there is no evidence to support the allegation.

Regarding allegation: Staff member enters resident's room uninvited. During the investigation it was revealed that client #1 receives 1:1 Services funded by the NLACRC through the Right Choice agency due to their inappropriate behaviors and continued violations of the facility house rules. Staff #1 said that they are required constantly checking on client #1 at a minimum of every 15 minutes to ensure client #1 does not harm them self or others. Client #2 said they do not feel comfortable with staff #1 entering into their room at any time and are scared that they have a room key. Client #2 has recently relocated to a different room and said they wish they were back in the room with client #1 because they are not comfortable with their new room mate.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.

There are no deficiencies cited. A copy of this report was given during the exit interview.