Complaint Investigation Report

The investigation reveals the following: The investigation reveals the following: Regarding " Facility staff yelled at residents while in care”. It is alleged that Staff yells at residents to do their activities of daily living. The Administrator denied the allegation stating they have not witness staff yelled at residents and will do an investigation. 3 out of 4 staff denied witnessing staff yelling at residents or making comments against residents. 1 out of 4 staff stated they have not witnessed staff yelling at residents but overheard staff stating they will retaliate if residents become aggressive. LPA conducted file reviewed and did not observe disciplinary actions regarding the above allegation. 2 out of 4 clients stated that staff has not yelled at them. 1 out of 4 clients refused the interview. 1 out of 4 clients is nonverbal.

Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid,

there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the

Exit interview conducted with Passion L and a copy of this record provided.