Complaint Investigation Report

Allegation: "Facility is not keeping the facility free of pests. " It is alleged that staff had seen rodents in the kitchen and reported it, but does not believe the rat issue has been addressed. Staff interviewed stated that the night shift staff had reported seeing a rat in the kitchen and in the hallway upstairs. Staff interviewed revealed that an exterminator service visits the facility monthly. Interviewed staff also stated that the rat problem had been addressed and that the exterminator had set traps and inspected the surrounding area in order to eradicate the rats . (1) out of (2) clients interviewed stated that they saw the rat in the hallway upstairs and confirmed that an exterminator had been to the facility to address the problem . LPA reviewed the exterminator’s service report dated 08/04/2025 showing that the exterminator had put up rat trap glue in the home. During the visit, LPA did not observe a rat. According to the Service Coordinator at the Regional Center, they did not receive a report about this allegation, so no investigation is being conducted. Therefore, there was insufficient evidence to corroborate with this allegation.

Allegation: "The physical plant is in disrepair." It is alleged that the door hinges are loose and falling off due to screws being missing in the facility. Staff interviewed denied the allegation. Interviewed staff stated that any broken items at home are immediately repaired . Clients interviewed also denied the allegation. LPA inspected the upstairs bathroom door during the visit and found that the door hinges were not loose and falling off as a result of missing screws. LPA observed that the facility is clean and well-kept. According to the Service Coordinator at the Regional Center, they did not receive a report about this allegation, so no investigation is being conducted. Therefore, there was insufficient evidence to corroborate with this allegation.

Allegation: "Facility has insufficient staffing to provide adequate care and supervision. " It is alleged that two clients need 1:1 supervision, but staff are not working their assigned hours. Staff interviewed denied the allegation. S1-S2 stated that they are willing to stay over and available to work other shifts if another staff couldn't come in to work. Staff interviewed also stated that the staff schedule has not been updated reason why there were names listed who were no longer associated to the facility. Clients interviewed stated that they see enough staff assisting them and they meet their needs. According to the Service Coordinator at the Regional Center, they did not receive a report about this allegation, so no investigation is being conducted. Therefore, there was insufficient evidence to corroborate with this allegation.